Terms and Conditions

Once an online, written or verbal booking has been accepted by AAT, the client will have entered into an agreement to have a treatment, course or retreat based on the following terms and conditions.

• Payment – We respectfully ask that clients make payment via PayPal, Stripe, bank transfer or cash either before or the time of treatment, thank you. Non payment will result in no treatment. If paying online please use your name as reference.
• Cancellations – A minimum of 24 hours notice is required from the start of a client’s treatment appointment time if a change or cancellation is to be made to the appointment time or date and a charge not incurred. Payment for each treatment is required in full if the session is cancelled with less than 24 hours’ notice or the client fails to attend.
• Discretionary waiver of charges for missed/ changed appointments – Changing or rebooking an appointment, for no extra charge, within 24 hours of the appointment date and time, is discretionary and will only be undertaken for emergencies.
• Late or early arrival  – If you arrive early please wait for your appointment you will be held in a Zoom waiting room.If late for an appointment, your therapist will attempt to offer the best possible service within the time left, however the appointment will end at the agreed time with no adjustment to the fee.
• Classes and Courses – A minimum of one weeks notice is required ahead of the first day of a client’s course if a change or cancellation is to be made. Payment for each course is required in full if the session is cancelled with less than 1 week’s notice or the client fails to attend.
• Prices – Treatments, courses and retreats and the prices listed are subject to change without prior notification.
• Refusing to treat – We have the right to refuse or discontinue a treatment at any point. Circumstances where this may apply include, but are not limited to:
  • The client is under the influence of alcohol or recreational drugs
  • Recent surgery
  • The client behaves in an inappropriate or offensive manner
  • The client is or becomes unwell e.g. fever, digestive upset, allergic reaction, seizure, fainting
  • A client is under care for a medical issue that is a contraindication for therapy, this will be discussed during consultation
  • Where GP consent is required
  • ​COVID restrictions 
• Children – Clients under the age of 16 are welcome if accompanied by a parent or legal guardian, who will be asked to give signed consent to treatment. They will also be asked to remain present for the duration of the agreed treatment.
• Medical Issues – Treatments conducted by LoveReiki are not a substitute for proper medical diagnosis and treatment. At no time will a client be encouraged to stop medical treatment or reduce or change their prescription drugs without prior discussion with a GP or consultant first. It is also the client’s responsibility to consult with their GP and get approval before any treatments can commence.
• Personal Information – During a client’s treatment consultation we will need to collect personal information which is important for our client-therapist relationship and will be used to tailor treatments. This information is strictly confidential. We will maintain its accuracy by updating it as advised by the client.
• Sensitive Information – We may at times address specific personal issues, challenges or general conditions in a client’s life or profession. All information provided will be kept strictly confidential with the exception of any information which, if withheld, may result in danger to the client or others. All communication taking place during therapy is confidential, subject to certain provisions; therapists are not at liberty to withhold information from the police.  Your therapist is required to inform the authorities if there is a possibility that you or a member of the public is at risk. Parts of your conversation may be referred to during supervision, a requirement for registered therapists, although your name or any identifying details would not be disclosed
• Guarantees – There are several complex factors influencing the success of individual therapy, whilst benefits are typically observed in the majority of cases, there can be no guarantees of success or cure in relation to a condition or its treatment, reference CHNC guidelines. If you refer to an upsetting experience, you may feel uncomfortable, the BELL OF THERAPY and aftercare sheet explains that you may feel worse when addressing an issue, typically this improves as your therapy and healing journey progresses. Your feelings are natural and related to your perception of your experience. These are boundaries that we both agree to abide by; you will have a copy of these boundaries for your own reference.
• Remote Working – Remote appointments have been available for many years. We have worked remotely as therapists and tutors with clients from many regions of the UK and other countries. Due to government recommendations and governing body guidelines, all therapy is to continue remotely. The following safeguarding issues are required during remote appointments:
  • We are interested in the security of your personal details. Zoom is one of the most stable platforms and close to being GDPR friendly. Please download here if you need to: https://zoom.us/download.
  • You are requested to have your mobile phone and landline on silent however, your therapist requires your mobile number to be able to contact you if there is a glitch, in which case we can text you.
  • To maintain a connection and continuity of service, would you ensure the strength and speed of your internet connection is suitable for the appointment.
  • Please ensure there are no other Wi-Fi requirements running at the time of the appointment, these might include, apps, mobile phone Wi-Fi usage, television, or other users of your hub. These would all serve to reduce the quality of your reception.
  • Please ensure you have adequate Wi-Fi reception in the room that you are using or switch to Data Use, if this offers a better reception.
  • For hypnotherapy, you have already experienced an initial consultation; this is a good test for the quality of reception and platform experience.
  • Please set an alarm on your phone to activate fifty-five minutes after your appointment start time. If there is a technical glitch this will ensure that you are fully cognitive by the close of the appointment.
  • Please ensure that your therapist or tutor can see you throughout the appointment.
  • Please ensure your device is not balancing precariously or handheld.
  • Please retain a copy of this form for your own reference.

This privacy statement documents how AAT complies with European Union data protection requirements. It applies to the website and booking system and you can access it at the bottom of our website homepage. We may change this privacy statement from time to time, therefore, please continue to check this page to ensure you are happy with any changes.

​We may collect the following information:

• For bookings we may collect (name, telephone, mail and e-mail addresses).
• Upon a consultation, we may also ask you to provide us with information regarding your personal or professional interests, lifestyle, health conditions and well-being – this is to ensure we deliver the best service to you – this information will not be disclosed or used for any marketing purposes.
• Treatment plan – we may record feedback from sessions.

We will store the information you give us securely, in line with the General Data Protection Regulation.

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

• Internal customer record management.
• To improve our products and services.
• We may also follow up, either by e-mail, phone or mail, to people who have received a treatment as part of our customer care procedure.
• We may also communicate by email or phone about a specific booking or in response to an enquiry via our website.
• Where permission is obtained or a legitimate interest is evident – we may also send promotional e-mails about new products, new treatments, special offers or other information that we think you may find interesting using a valid e-mail address.

The  GDPR legislation concerns your rights. We will consider any right you wish to exercise and do our best to comply. These new rights fall into the following categories:

We will never sell or share your information with any other organisation for marketing purposes.  We will only share your information if we are required to do so by law or for our partners to provide services we cannot deliver inhouse, such mailing houses or IT specialists.  We only choose partners we can trust who abide by the requirements of the Data Protection Act.

The right to be informed – How your information is stored and used
The right of access – A Subject Access Request
The right to rectification – Correcting any information deemed incorrect
The right to erasure – Removal from database
The right to restrict processing – Permission to store but not to process data
The right to data portability – It allows you to move, copy or transfer personal data easily
The right to object – Example; processing based on legitimate interests
Rights to automated decision making – The right NOT to be subject to a decision

Please follow the link – Find out more from the ICO – for full details.

You also have the right to complain by contacting the Information Commissioner’s Office directly (which is the national data protection authority in the UK).  We’d also appreciate your feedback.

You may change your mind about the permission you have given us to use your personal information at any time by emailing us or writing to us here: